FREQUENTLY ASKED
QUESTIONS
Have questions before you sign up on for some online training--or even during the training? Here are some answers to some frequently asked questions.
Click on the question to view the answer below:
(Click on one of the questions to see a response to the question. Click on the "top" icon on the right side after each summary and it will bring you back to the top of the page.)
I'm not sure I'm ready to sign up and take a course yet. Can I search your catalog and view part of a class before I sign up and pay?
What is the cost of the course and what methods of payment are accepted.
Is it secure to send my credit card information over the Internet?
What happens if I get disconnected from the Internet during my Online Training session?
Can I take the course from various locations and computers?
What happens if I have technical difficulties or the system malfunctions during the course?
Can I take this course using the AOL browser?
Do I need to use a PC? What if I have a Macintosh?
Do I need to have sound on my computer to take these classes?
How do I get a username or password? What do I use it for?
What do I do if I forget my username or password?
ANSWERS
I'm not sure I'm ready to sign up and take a course yet. Can I search your catalog and view part of a class before I sign up and pay?
Yes, you may go out to 360training through our portal link and look at the range of classes available through us without signing up or logging on. As you look at the courses available, you may click on the "sample" link and see some sample pages of the course.
This will give you a chance to see some of the course content and the professionalism in which the course will be presented.
What is the cost of the course and what methods of payment are accepted?
The cost of each course is located in the course catalog. You may pay using all major credit cards (VISA, Mastercard, Discover, or American Express) or by electronic check payment.
Is it secure to send my credit card information over the Internet?
Yes, it is very secure. All 360training web sites incorporate HTTPS technology making them safe and secure to process monetary transactions. HTTPS is the Hyper-Text Transfer Protocol with SSL Encryption. It is the most popular network protocol for establishing secure connections for exchanging documents on the World Wide Web (Internet).
What happens if I get disconnected from the Internet during my Online Training session?
If you get disconnected from the Internet, you will need to log back into your account. Once you log back on, you will be returned to the beginning of the lesson you were working on when your connection was interrupted.
Can I take the course from various locations and computers?
The courses are available to you from any computer that has access to the Internet and meets the mimimum system requirements.
What happens if I have technical difficulties or the system malfunctions during the course?
If you experience any problems while taking the course, please call 1 800 442-1149 (press 1 for Customer Service) or email at support@360training.com for assistance. 360training provides customer service 24 hours a day, 7 days a week, 365 days a year.
Can I take this course using the AOL browser?
You can take the course with the browser of your choice, although 360training support staff do not provide assistance for those using AOL, Mozilla, Firefox or Netscape browsers. This means our technical support team is not able to help you in the event of a problem while you're taking a course with any of these browsers.
We do suggest you use Microsoft Internet Explorer browser (version 6.0 or later), while signed on with AOL.
To do this, log in to AOL and minimize the program. While still connected to the Internet, click on the START button in the lower lefthand corner of your screen. Click PROGRAMS, and then click INTERNET EXPLORER. The program icon will have a blue colored "e" shaped icon.
Do I need to use a PC? What if I have a Macintosh?
If you have a Macintosh, you can still sign up to take any of our classes. Many of our customers have taken their courses on Macs and have had no problems whatsoever.
If you have a Mac, you will need the latest version of Internet Explorer, as well as the latest version of the Macromedia Flash Player.
At this time, however, our technical support staff only provide support to PC users. So you should be aware that our technical support team may be unable to assist you should you encounter technical difficulties.
Do I need to have sound on my computer to take these classes?
While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.
How do I get a username or password? What do I use it for?
The username and password is selected by the student. You will assign yourself a username and password the first time you sign up for an online course. The username should be unique and something that you can easily remember. We suggest using your e-mail address.
You will use the same username and password each time you log into an online course through our portal link to the 369training site.
When you log on later to go through another online course, you will be able to log in using your username and password. This information will be entered in the STUDENT LOGIN section of our portal homepage at 360training.
What do I do if I forget my username or password?
If you forget your username or password, you can call 1 800 442-1149 (press 1 for Customer Service) to request it.
Contact us for more information:
STIR
Department of Agricultural and Biosystems Engineering
Industrial Education and Technology
120 Industrial Education II Building
Ames, IA 50011
Phone: (515) 294-3692
Fax: (515) 294-1123
E-mail: jowright@iastate.edu
